Customer Testimonials

Oil change done quickly. Thanks

We had been looking for a new Suburban for weeks and knew what we wanted but we couldn't find it. Carson found the Suburban at another dealership and had it for us within 1 week! He communicated with me promptly and was helpful in every step of the process! We were buying from out of state, so Alex helped us with payment arrangements. He was very helpful and helped us with deciding on an extended warranty for our new vehicle. This is no pressure dealership. Everyone was nice and relaxed. We will definitely buy from them again!

They did a outstanding job on a short notice with my car

I wouldn't take my vehicle anywhere else

Great

Purchased a used car that was “cleared” on inspection list but have been experiencing multiple problems since I’ve received the car. Since day one, my tires needed air every week or two. Rear rotors hasn’t been fixed and brake pads were worn badly. No one I’ve talked to is willing to help resolve my issue.

I’ve been a long time customer of Lemans. Every time I need to visit the service department it’s always been a great and effortless experience. The staff takes care of everything and does everything they can do to get me in and taken care of.

Such a pleasant and quick experience! Carson was wonderful and made the whole process easy!

Leman used bait and switch tactics with a car they knew was not available just to make a sale. We saw a car on their site that the sales rep confirmed that evening just before close was available. We needed a car because a week before our car had been totaled by a deer, and I mentioned that fact to the sales rep, who apparently assumed there was a level of desperation on our part to buy a car. I was asked to submit a credit app for financing for a car we saw on their site, which I did ... Read More

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Google - Oct 31, 2026

Leman used bait and switch tactics with a car they knew was not available just to make a sale. We saw a car on their site that the sales rep confirmed that evening just before close was available. We needed a car because a week before our car had been totaled by a deer, and I mentioned that fact to the sales rep, who apparently assumed there was a level of desperation on our part to buy a car. I was asked to submit a credit app for financing for a car we saw on their site, which I did that evening. The next morning after I had informed the sales rep I had submitted it, he says the car was not available, but he had others, but were not like what we were looking for. I believe this was done just to get our information and in so doing trap us into buying something, anything. If I could give negative stars I would. We have since purchased a car we're happy with. Leman's dishonesty cost them a sale.

Good attentive with costumers.

Leman's Chevy City worked on my vehicle for a factory recall on the backup camera. They also did an oil change, filter changing, etc; They only had my car for half the day. I was impressed with their work and they were very courteous.

bought a car with carson. he was awesome! go check them out

We were having car trouble and this dealer was quick to help us with our situation. All pleasant staff including Randy the shuttle driver who got me to the dealership to pick up my vehicle

I’m so thankful for Al and Troy for helping me out with our Truck! After going back and forth to try to fixed it for at least 4 months Chevy leman was able to get it done! While the other dealer was not able to move a finger to even to try to help me out! Don’t go to Mazda leman they’re heartless! Go to Chevy this ppl are so amazing!

Had a great experience purchasing form Lemans Chevy City! Tyler Stedinger did a great job and was very kind and communicated very promptly with me before coming in and after. The finance gentleman (apologies I forgot his name) also did a wonderful job in making sure we got everything we needed with a price we could afford. Overall great experience and I love my new Chevy Trax!

I would highly recommend that you ask for Aaron Rench when buying a car from here. He took so much time explaining the details of our new car. He knew all the ins and outs of it. We live out of town, but buying from him was worth the trip

Great job on the oil change

Bought my 2nd vehicle (in 2 years) from Leman Auto. First experience in 2024 was amazing. This recent experience last month, was not as pleasant. The salesperson seemed very "green" and not very outgoing. This dealership is 5 hours one-way from where I live. I drove up to look at it and decided I wanted it. However, I couldn't take it that day because they had to replace the grille. Once it was ready to be picked up, I asked them if they could meet me half way to pick up. My first vehicle in 2024 had a similar waiting period ... Read More

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Google - Oct 21, 2026

Bought my 2nd vehicle (in 2 years) from Leman Auto. First experience in 2024 was amazing. This recent experience last month, was not as pleasant. The salesperson seemed very "green" and not very outgoing. This dealership is 5 hours one-way from where I live. I drove up to look at it and decided I wanted it. However, I couldn't take it that day because they had to replace the grille. Once it was ready to be picked up, I asked them if they could meet me half way to pick up. My first vehicle in 2024 had a similar waiting period and they offered to bring it to me. They came back and told me no because they would have to pay 2 people for that time (which they were going to have to pay them anyway), that they would have to pay for their meal as well (the could eat breakfast before they get to work and would have been back by lunch time), and pay for gas (I know gas is high right now but they can handle it). I've spent almost $100,000 with them in 2 years and received terrible service in my opinion. Definitely won't be going back to them.

I had a deal in place on Monday night with them to purchase a truck for my son, all the details and numbers agreed upon between us. A deposit was to be made the next morning since it was after normal business hours Monday night. Come Tuesday morning I'm told they decided to sell the truck to another buyer who walked in that day and now want to sell me some other truck for a few thousand dollars more. A complete bait and switch as far as I'm concerned, very shady business practice. Stay as far away as ... Read More

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Google - Oct 20, 2026

I had a deal in place on Monday night with them to purchase a truck for my son, all the details and numbers agreed upon between us. A deposit was to be made the next morning since it was after normal business hours Monday night. Come Tuesday morning I'm told they decided to sell the truck to another buyer who walked in that day and now want to sell me some other truck for a few thousand dollars more. A complete bait and switch as far as I'm concerned, very shady business practice. Stay as far away as you can from them. These are the facts that transpired over 24 hours negotiating with them.

I would highly recommend you ask for Aaron Rench when buying a car from here. He took so much time explaining our new car to us. He knew all about the ins and outs of it. He was also patient while we worked out a loan for it. Great gentleman to deal with.

Wick easy no hassle looks great 😎🤘

My visit was great, my first oil change on my 2024 Canyon Denali. I did have to return to the dealership to get the TPS sensors reprogrammed but they got me right in no wait. Overall, I am pleased.

Jarrod was a great help dive my purchase was remote from GA. he did a full body walk through and helped me through the purchase as well as assisting in my shipping of the vehicle.

Salesman rushed sales, gave cagey answers. Finance department made constant errors in paperwork forcing us to return multiple times to correct and they still messed up. Failed to mention car was scheduled for service so had to drop car off after the fact (no charge) then they used the incorrect coolant. Dex cool does not belong in non-gm vehicles. I guess unless you're spending $80k on a vehicle they don't care about service.

I worked with Dylan on trading in my truck for a new car. He was great. Answered all my questions and helped me get the best deal possible!

I went to my Chevy dealer to see if I should get a new battery. As of Oct. 19 I will have had my car for 4 years. They told me a year ago I should get a new battery at 4 years. I went in today without an appointment and they took me right in and replaced the battery in about 40 minutes and then connected my phone to my car—I got disconnected a few weeks ago. Very satisfied with your service. Thank you.

Efficient, friendly, thorough

Can’t be thankful enough for the team at Leman’s Chevy City! Jon Reed really helped us out from start to finish. He went above and beyond to make sure we were taken care of, making the whole experience stress-free and smooth. Huge thanks to Jon Reed and the rest of the Leman’s Chevy City crew for the incredible service. We highly recommend them!

Al from Leman’s Chevy City is an absolute rockstar. She guided me through the most stressful time I’ve ever had as a car owner because I left the sunroof of my new 2025 Chevy Trax open the night of a torrential downpour. This damaged the entire interior of my car and made it impossible for my car to start. She guided me through, in a professional and efficient way, all of my options, including assisting with the towing and providing me with updates every step of the way. She was so incredibly personable, so helpful and so caring. Things ... Read More

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Google - Oct 9, 2026

Al from Leman’s Chevy City is an absolute rockstar. She guided me through the most stressful time I’ve ever had as a car owner because I left the sunroof of my new 2025 Chevy Trax open the night of a torrential downpour. This damaged the entire interior of my car and made it impossible for my car to start. She guided me through, in a professional and efficient way, all of my options, including assisting with the towing and providing me with updates every step of the way. She was so incredibly personable, so helpful and so caring. Things that you typically do not get from a dealership or mechanic. I highly recommend this as the place to go in McLean County if you have any issues with a vehicle. They will be there for you from the first step to the last step and will give you an incredible peace of mind that simple does not exist anywhere else. A++++ 1,000 stars!!!!!!!!

Dylan made the process of finding the right car and buying it so quick and easy! Logan also was great to work with and gave me a great deal on a ceramic coating that turned out INCREDIBLE. Super happy with my new car and the whole experience!!

This was a low miles used 2026 car. Tom was very honest about it, and further was accommodating with our timing and desires. That's the 5 star. He and the service team were great. A negative was the lady doing the final paperwork. She offered an extended warranty which I declined. She pushed back hard including berating my very reputable local lender, telling me the lender had a sub standard more costly warranty. The trick is my lender has never brought up extended warranties on many cars I have financed thru them. I don't believe my lender even offers such.

Great fast service! Car was done quickly and no high pressure add-ons. Would highly recommend!

I recently had the pleasure of working with the team at Leman's Chevy City, and I cannot recommend them highly recommendable. From start to finish, the entire experience was seamless, transparent, and completely stress-free. I had fluid leaking issues in my Chevy Tremendous work by Team

I got quoted to replace a harness on my right rear wheel sensor.628.02 $a rodent chewed the harness into the serviceman. said I ask if it could be sliced put back together he said, I wouldn't recommend it, because where it's at they replace a a wire connector to the wheel sensors not replace the harness like I got quoted.as you can see in the pictures it was sliced in which he said did not want to do that probably took 20 minutes 628.02$ later not happy

I had a great experience with this dealership! They were responsive, timely, and efficient, coordinating everything with me and keeping me updated throughout the process. Everyone was pleasant and personable. Tom was my salesperson, and Alex handled my financing—both were a pleasure to work with. I would recommend them to anyone. If you’re looking for a vehicle, go see Tom and Alex

Quick and easy.

Bought my used Tucson a little over a year ago and have had problems with it literally since day 1. The day after I bought the car my passenger floor was flooded due to a storm that came through town. All the windows were closed and it took them 3 months, they never told me how or why it my passenger floor flooded, and just replaced my windshield. My car still smells like wet carpet whenever it rains to this day. Now, i have found out that my radiator was damaged and leaking coolant. When I asked my current shop what could ... Read More

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Google - Sep 30, 2026

Bought my used Tucson a little over a year ago and have had problems with it literally since day 1. The day after I bought the car my passenger floor was flooded due to a storm that came through town. All the windows were closed and it took them 3 months, they never told me how or why it my passenger floor flooded, and just replaced my windshield. My car still smells like wet carpet whenever it rains to this day. Now, i have found out that my radiator was damaged and leaking coolant. When I asked my current shop what could have caused this they told me a car accident, and I have not been in a car accident since I purchased my Tucson. As far as I am concerned Leman Chevy city only cares about money. Not the vehicles (at least their used stock) nor the safety of the customers.

Had truck for 3 weeks due to part back ordered which is understandable. Truck had recall they were suppose to fix they did not called Troy service center manager left message has been 9 days no call back! Do not recommend using service center called several times about status and no call backs!

Once they get your money, they don't care about you anymore. After the sale, it's just radio silence. No communication, no follow-up, and very little effort to address my questions or concerns. It's disappointing because I expected much better customer service after making such a significant purchase.

Okay I'll make it brief you know that old trick where they would deliver a car to you after hours or on the weekend and then after you fall in love with it get rid of your other car whatever,, you get that phone call that the financing didn't go through as planned and it's going to be more money per month so you can either return the car or pay 50 or $60 more per month. Lisa madigan's office put a stop to that Well they have a new trick it's called a conditional spot delivery ... Read More

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Google - Sep 1, 2026

Okay I'll make it brief you know that old trick where they would deliver a car to you after hours or on the weekend and then after you fall in love with it get rid of your other car whatever,, you get that phone call that the financing didn't go through as planned and it's going to be more money per month so you can either return the car or pay 50 or $60 more per month. Lisa madigan's office put a stop to that Well they have a new trick it's called a conditional spot delivery looks like some simple form and you just sign it without really reading it and they know this and then they call you with the same old trick your loans going up.... . Save yourself a headache stay away from this dealership and any dealership that they own. Dirty practices shame on you

Expensive

I brought my car in to get a new shifter knob! They gave me an estimate that said the part would be $334 with $290 in labor! They want me to buy, I consider unnecessary parts to fix this! I bought a new shifter knob on Amazon for about $25! YouTube videos show that this would take about 30 minutes to fix an hour at the most!

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Terrible dealership.

How can you sell a truck with a significant transmission problem and not telling your customer doesn’t make sense to me I guess used Vehicle

I rarely write reviews, but my complete satisfaction with Ms. Helen Gains and Mr. Jarrod Baxter from Leman’s Chevy City Sales Team compelled me to share my enjoyable car buying experience. From start to finish, everything was handled with the utmost professionalism (White Glove Treatment), care, attention to detail and “Fantastic Customer Service”. I recommend Leman’s Chevy City to anyone who’s looking to purchase a vehicle. They won’t regret it. Darryl W. Sams xx. Louis, MO

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Pretty shady guys. Bought my truck a couple years back, is an absolute beauty of a truck— but had many many issues that have been a nightmare to deal with. I’m absolutely sure they were aware of these things when they sold it. Anyways sale person Aaron was ok, seemed a little new and tried to sell me other bullcrap vehicles that nobody should buy. The thing that set me off the most is we agreed on a deal of below 7 percent interest.. Without an actual number I said as long as it’s below 7 I’ll take it, ... Read More

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Google - Jul 19, 2026

Pretty shady guys. Bought my truck a couple years back, is an absolute beauty of a truck— but had many many issues that have been a nightmare to deal with. I’m absolutely sure they were aware of these things when they sold it. Anyways sale person Aaron was ok, seemed a little new and tried to sell me other bullcrap vehicles that nobody should buy. The thing that set me off the most is we agreed on a deal of below 7 percent interest.. Without an actual number I said as long as it’s below 7 I’ll take it, because my loan approval from my bank was 7 percent. I’ll admit I was naive for this, however taking advantage of someone isn’t right period. I signed they all agreed with everything just to find out months after I get the truck that my interest rate is 7.34%!!? HOW?! I never even agreed to that, but it’s not worth the lawsuit so I’ll just let everyone know my experience anyway. I see they got good reviews in here, I think people deserve to see they are capable of manipulation too. I will not be going back, will never trust this dealership again.

Love getting text for Orlando from 3 different numbers. Shame im not orlando

Final edit and review after nearly a month. I brought in my 2024 equinox ev for service. Fast charging capping out at 28kw. I left over a page of notes with the salesman. I explicitly said it was likely a stuck locking pin on the charging port. Left my car there overnight, got a call first thing the next morning saying it was all fixed. Upon pressing for evidence, they sent me a picture of the car charging at 28kw. I asserted that it was incorrect. They escalated to TAC and played a game of telephone between me and their technician. ... Read More

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Google - Jun 8, 2026

Final edit and review after nearly a month. I brought in my 2024 equinox ev for service. Fast charging capping out at 28kw. I left over a page of notes with the salesman. I explicitly said it was likely a stuck locking pin on the charging port. Left my car there overnight, got a call first thing the next morning saying it was all fixed. Upon pressing for evidence, they sent me a picture of the car charging at 28kw. I asserted that it was incorrect. They escalated to TAC and played a game of telephone between me and their technician. I was told it was charging fine. It was not. I opened a case with Chevrolet and got a second opinion at Baum chevrolet of Clinton Illinois. Provided them the exact same notes. Dropped car off at 8:34am, recieved a call at 9:42am asking for my code to unlock the infotainment center, and another at 10:04am saying they checked the locking pin, it was jammed, and they had reset, lubricated, and reassembled the charging port, and then sent me a picture of it charging at well over 70 kilowatts. I wasted 2 weeks of my life and about 30 hours of my time because the technicians at Leman Chevy City could not be bothered to even look for the problem that I explicitly stated as a main concern, and then failed to properly communicate to TAC what the problem was, and then gave me back my car without so much as taking an actual look at the problem. I was even told the technicians "do not like talking to customers" by the appointed staff in contact with me. I had no direct line of communication with the person working on my vehicle, nor an explanation of work done. This is an unacceptable sequence of events from such a well regarded dealership. I had been hopeful Leman Chevy City would be competent enough to handle what problems I had after the salesman had asserted that there was a "seasoned ev technician on site", but those hopes are shattered. Leman Chevy City will never know my business nor my reccomendation to friends and family again.

This is a lengthy review. Me and my husband have a 2025 Trailblazer. We do pretty good at keeping up with our cars. My husband always go here for an oil change. They do pretty good work. Up until we had a flat tire and wanted the same exact wheel put on so we went back to the dealership where we bought our car from. Chevy Leman is pretty pricey for 1 wheel. We were looking at Belle Tire who has much lower prices than Leman. Our car was perfectly fine when we got there no lights on or anything. It drove ... Read More

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Google - May 29, 2026

This is a lengthy review. Me and my husband have a 2025 Trailblazer. We do pretty good at keeping up with our cars. My husband always go here for an oil change. They do pretty good work. Up until we had a flat tire and wanted the same exact wheel put on so we went back to the dealership where we bought our car from. Chevy Leman is pretty pricey for 1 wheel. We were looking at Belle Tire who has much lower prices than Leman. Our car was perfectly fine when we got there no lights on or anything. It drove perfectly fine. Soon as they finished with the tire we pulled off. Not even 3 minutes all our lights were on in the car and when making a right from the lot the brakes stopped working. Had me a little worried because we could not move for a good minute in the middle of the street. Came back less than 5 minutes we told them. They got in the car and saw what we were talking about and told us the lights went off soon as he pulled up and the brakes worked perfectly fine. So we asked do anybody know what happened because it’s real freaky that it was perfect when we went in and now it’s not and it’s a brand new car. They went and said changing the tire has nothing to do with that so they don’t know. The guy at the front desk John and my husband went back and forth for a good minute because no one knows what happened. They kept saying a crazy coincidence. LOL! He pulled up the car history as if it was any history on a car that is barely 2 years old. Couldn’t find anything. Left a bad taste in our mouth to where nobody knew anything and I don’t want no one handling my car that doesn’t know anything. This situation could’ve cause an accident on the road which I have trauma from and I would not be going back here for anything atp.

Sale person was very friendly and nice felt he was doing his best to seal the deal

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Don’t get me wrong I love the vehicle, BUT I feel very scammed. I have been reaching out for a week for answers from the team i purchased from & receiving no real answers. The car was listed at about $23.5 I put dwn $4000 & my finance acct is saying I OWE $30,000! They are telling me the car was Basically $25,000. Okay but $4000 dwn is still not $30,000! I plug in the usb he gave me in office “instead of all that paperwork” to see what I missed that Tyler gave me in office, ITS EMPTY! He emails me paperwork with different ... Read More

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Google - Mar 29, 2026

Don’t get me wrong I love the vehicle, BUT I feel very scammed. I have been reaching out for a week for answers from the team i purchased from & receiving no real answers. The car was listed at about $23.5 I put dwn $4000 & my finance acct is saying I OWE $30,000! They are telling me the car was Basically $25,000. Okay but $4000 dwn is still not $30,000! I plug in the usb he gave me in office “instead of all that paperwork” to see what I missed that Tyler gave me in office, ITS EMPTY! He emails me paperwork with different numbers than what I signed in office! They have nice vehicles but definitely make sure you get copies of everything BEFORE you leave! My team were Jarrod Baxter & Tyler Snyder. The pictures I am enclosing is what was requested from the bank for financing from them, the email stating they were requesting finance with $0 down which proves that was the initial price, the document showing what they added that put me at about $10,000 more, & the empty usb. They put on just enough charges to make sure they got that $25,000 if you look at the math.

I love my car. But my purchase experience wasn’t the best. First, the offer on my trade in was insulting. I sent them my VIN and mileage and then they came back with an out the door total number. Didn’t include a break down. So I asked how much they were allowing for my trade since the out the door number seemed high. They sent a breakdown and the trade number was extremely low. When I questioned them they said they forgot to click an option and then raised it by $9000. Second, I traded in a 10 year old ... Read More

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Google - Mar 19, 2026

I love my car. But my purchase experience wasn’t the best. First, the offer on my trade in was insulting. I sent them my VIN and mileage and then they came back with an out the door total number. Didn’t include a break down. So I asked how much they were allowing for my trade since the out the door number seemed high. They sent a breakdown and the trade number was extremely low. When I questioned them they said they forgot to click an option and then raised it by $9000. Second, I traded in a 10 year old vehicle with both key fobs and the 2023 I purchased only had one. So they said they would get me another one no problem. I should mention that they offered to get me a 2nd key fob. Since then they have just stopped responding to my emails. I assume I cannot count on them to follow through with this promise.

Every aspect of my experience was handled with professionalism, expertise, and cutesy. The staff is knowledgeable and friendly.

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Worst experience, twice now! I’ve tried to post it and it doesn’t show up. They won’t post it because they don’t want you to know what he hell I went through with a BRAND NRW CAR $20k in the late 80’s, and my recent $45K car the insurance company had them “fix”!

⭐ -10 Star – OUT-OF-STATE BUYERS BEWARE IF I COULD GIVE A NEGATIVE STAR I WOULD! This was hands down the worst vehicle purchasing experience I have ever had — and I have bought multiple vehicles out of state over the years. We found a GMC Yukon at Lemans Chevy and started the financing process. After submitting all required paperwork, we were told their financing department does not work with my county in Kansas. That’s something that should have been disclosed immediately. Instead, we wasted time. No problem — I secured financing through my own bank within 24 hours. That’s when things went ... Read More

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Google - Mar 9, 2026

⭐ -10 Star – OUT-OF-STATE BUYERS BEWARE IF I COULD GIVE A NEGATIVE STAR I WOULD! This was hands down the worst vehicle purchasing experience I have ever had — and I have bought multiple vehicles out of state over the years. We found a GMC Yukon at Lemans Chevy and started the financing process. After submitting all required paperwork, we were told their financing department does not work with my county in Kansas. That’s something that should have been disclosed immediately. Instead, we wasted time. No problem — I secured financing through my own bank within 24 hours. That’s when things went completely off the rails. Lemans said they “don’t like” cashier’s checks and preferred a wire. Because they are not in my bank’s network, a wire was not possible. So we went back to a cashier’s check. Then they refused to release the vehicle until the check fully cleared. Fine — but they also refused to list my bank as lienholder on the title and refused to sign a guarantee of title. In other words, they would not cooperate in even the most basic way to make a financed deal work. For nearly two weeks there was back and forth between my bank and the dealership. I even offered to have Lemans speak directly with my lender to verify everything was legitimate and work out a solution. Their response? “That won’t help anything.” They made it very clear they did not care whether the deal happened or not. Ultimately, we were forced to pay cash for the vehicle and deal with refinancing afterward — something that should NEVER be necessary in a normal transaction. Before making a 6.5-hour drive to pick up the Yukon, I confirmed they had all required paperwork for registration. I also asked detailed questions about the condition. I was told there was “one small dent.” When I got the vehicle home, here’s what I actually found: Multiple damaged interior buttons One headlight LED partially out The drive mode button randomly falling off Additional dents not disclosed Clear evidence the vehicle had been smoked in We have spent additional time and money attempting to remove the smoke odor — and we have NOT been successful. We have small children. Bringing them into a vehicle that smells like smoke is entirely unacceptable. This is not a minor cosmetic issue. This is something that absolutely should have been disclosed upfront. These were not subtle problems. The salesperson sat in this vehicle and sent me blurry videos. He absolutely knew about these issues and chose not to disclose them. To make matters worse, they did NOT provide all required paperwork for registration at pickup — despite confirming they had everything. When I called weeks later, I was told it was a “state issue” and could take 8–10 weeks. Suddenly, paperwork appeared shortly after. Nothing about it looked like it had been waiting on the state. After all of this, they had the nerve to text me asking if I was “100% satisfied” because they “take care of their customers.” I responded detailing every issue. Complete silence. No response. No attempt to make anything right. They do not take care of their customers. They do not communicate honestly. They do not work with lenders. And they absolutely do not prioritize transparency with out-of-state buyers. For comparison: every other dealership I’ve purchased from out of state handled financing, paperwork, and even delivery without a single hiccup. This experience was exhausting, frustrating, and completely avoidable. If you are an out-of-state buyer, proceed with extreme caution — or better yet, shop elsewhere.

Very disappointed. Had to tow to another location for accurate diagnosis for repairs. Avoided being overcharged

My van was having problems after running over a deer on the interstate. Unfortunately, my van was having lots of engine problems that didn’t occur until I hit the deer. Sam Leman’s accused me of messing and tampering with my wiring and told me never to come back to their facility again. I took it to another mechanic a few days later and they said I had a cracked cylinder. My van is now fixed and driving perfectly fine. If I could leave a A zero star review, I would definitely do it, after the way I was ... Read More

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Google - Mar 1, 2026

My van was having problems after running over a deer on the interstate. Unfortunately, my van was having lots of engine problems that didn’t occur until I hit the deer. Sam Leman’s accused me of messing and tampering with my wiring and told me never to come back to their facility again. I took it to another mechanic a few days later and they said I had a cracked cylinder. My van is now fixed and driving perfectly fine. If I could leave a A zero star review, I would definitely do it, after the way I was treated. I would never give a dime to any Leman dealership after the way we were treated.

The shop's customer service was very poor.

Worst experience I have had in years of bringing vehicles in here for oe programming or diagnostics in service department. All I wanted was to have oe software run a brake bleed procedure and pressure test, since after major repairs and unable to get brake system to pass the pressure test and to reprogram a power steering module. Get charge $200 and tech story states time for putting puzzle together to know what I need to do. I advised brake master cylinder/abs unit was replaced due to pressure sensor failure and unable to get brake system to pass. Might be ... Read More

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Google - Jan 25, 2026

Worst experience I have had in years of bringing vehicles in here for oe programming or diagnostics in service department. All I wanted was to have oe software run a brake bleed procedure and pressure test, since after major repairs and unable to get brake system to pass the pressure test and to reprogram a power steering module. Get charge $200 and tech story states time for putting puzzle together to know what I need to do. I advised brake master cylinder/abs unit was replaced due to pressure sensor failure and unable to get brake system to pass. Might be issue in my scan tool or air in brakes still even though no air was present during bleed. I want the brakes bleed and reprogram power steering at drop off. What puzzle is that to know what to do. Then get told we need additional 4hrs to diag the fault codes- they are all inactive except the codes related to brake bleed procedure not completed. The codes were from diagnostics and abs module disconnected ie why abs unit replaced. Abs codes will not clear untill all codes are inactive per guidelines posted on diagnostics. What a joke of wasted time and money this was. I guess easy money for the shop.

All I did was the pre approval form online. I've now had 5 emails, a text and a phone call in less than 18 hours. The call was to my WORK number even! Absolutely ridiculous and obviously VERY pushy. Have never dealt with them before and after all this, I wont!

Professional, efficient and dependable. 20 years a customer and always highly satisfied. Is this enough?

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I needed an oil change right away. They were kind enough to help. Thanks manager!!

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I bought a used 2018 chevy equinox from these people earlier this year (2025) and it was the WORST experience ever! I basically sold it to myself because I just needed a car, but long story short, once they took my money, the sales rep would not return ANY (NOT ONE) of my texts and calls or emails, NOR the service manager. THEN, they were supposed to pay the other chevy dealer in Peoria, Ufring Weston, for my tire pressure monitoring sensors (because I live in Peoria and didn't want to keep driving back and forth) and they said they would ... Read More

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Google - Dec 9, 2025

I bought a used 2018 chevy equinox from these people earlier this year (2025) and it was the WORST experience ever! I basically sold it to myself because I just needed a car, but long story short, once they took my money, the sales rep would not return ANY (NOT ONE) of my texts and calls or emails, NOR the service manager. THEN, they were supposed to pay the other chevy dealer in Peoria, Ufring Weston, for my tire pressure monitoring sensors (because I live in Peoria and didn't want to keep driving back and forth) and they said they would gladly do that, but then would not answer my calls! I had to DRIVE down there and walk in to get any attention. They sold me a 5 year ext warranty, didn't give me a copy, so I asked for it and realized it was written as a 3 year, so redid all that. Then he tells me a $250 deductible...never offered me any other deductible... and I could go on and on...but absolutely the worst car experience I've EVER had (and I've had a lot) but I don't know how these people even stay in business. Nothing against Chevy, just LEMAN'S CHEVY CITY in Bloomington. In fact, the Peoria Chevy dealer (Uftring Weston on War Memorial) are Great! I wish I had bought a car with them instead! (I thought I wrote this review before, but apparently not, or it magically disappeared. 🤔

My husband and I purchased a vehicle here about 3 years ago by a salesman named Aaron. The overall service was eh not the best experience when you are seeking a vehicle that you want for several years. Anywho, we recently went to Nissan to trade in our Chevy Equinox that we purchased at Chevy.. turns out that the Chevy dealership sold us a LEMON without letting us know. I was extremely upset to find this out. Apparently I’m not the first that they do this to and this was definitely a lesson learned from us. Please do better and ... Read More

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Google - Nov 23, 2025

My husband and I purchased a vehicle here about 3 years ago by a salesman named Aaron. The overall service was eh not the best experience when you are seeking a vehicle that you want for several years. Anywho, we recently went to Nissan to trade in our Chevy Equinox that we purchased at Chevy.. turns out that the Chevy dealership sold us a LEMON without letting us know. I was extremely upset to find this out. Apparently I’m not the first that they do this to and this was definitely a lesson learned from us. Please do better and be transparent with your customers. From my knowledge that is illegal and there for sure won’t be a next time for us!!

I drove 2 hours away to this dealership looking for a specific vehicle, got there test drove it. Saw a couple concerns and my salesman Connor Finnagan stated that they would get these items ordered and replaced for me and it was even documented. It’s going on 2 weeks and these concerns still haven’t been resolved. After I’ve got a chance to do a complete review of the truck, I noticed that the ceiling monitor isn’t working, the heated seats aren’t working either. I take some ownership for not doing a thorough inspection. Now I just like ... Read More

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Google - Nov 18, 2025

I drove 2 hours away to this dealership looking for a specific vehicle, got there test drove it. Saw a couple concerns and my salesman Connor Finnagan stated that they would get these items ordered and replaced for me and it was even documented. It’s going on 2 weeks and these concerns still haven’t been resolved. After I’ve got a chance to do a complete review of the truck, I noticed that the ceiling monitor isn’t working, the heated seats aren’t working either. I take some ownership for not doing a thorough inspection. Now I just like for them to make right on the items they promised. My recommendation would be to carefully inspect the vehicle before purchasing. From this dealership especially if it’s a used vehicle. The only positives I can take away from the experience is Connor was very professional as well as Tyler the finance manager.

Bought a vehicle here a couple months ago and we had an amazing sales person Helen! Highly recommend her!! But the service is absolutely horrible! My fiancé and I are on our way home from Iowa and our car started overheating and the oil pressure was max out completely! I called and they couldn’t get us in right away even with an problem that could have caused a major issue in the motor… I am not happy will never buy from here again due to on going issues with the vehicle we’ve bought from them..

It’s all bad

Make sure you check out the Car Fax on the vehicle you are going to purchase. I didn't and bought a car with a Branded Title: Buyback/Lemon. Was never even discussed at the dealership. Lesson Learned.

Updated 1/8/2026. I traded in a truck I bought for a van on 12/31/2025. Sales guy, Austin was good. When I purchased, the finance manager, Alex, talked me into adding some warranties by saying "you can cancel them if you change your mind", and convinced me I should just do it for peace of mind. Perhaps it is on me for not asking more specifics, especially because all the numbers he stated were rounded, but after research decided I did not want 2 of the 4 that I added initially. So I called Friday Jan. 2, was told I would get a call ... Read More

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Google - Oct 2, 2025

Updated 1/8/2026. I traded in a truck I bought for a van on 12/31/2025. Sales guy, Austin was good. When I purchased, the finance manager, Alex, talked me into adding some warranties by saying "you can cancel them if you change your mind", and convinced me I should just do it for peace of mind. Perhaps it is on me for not asking more specifics, especially because all the numbers he stated were rounded, but after research decided I did not want 2 of the 4 that I added initially. So I called Friday Jan. 2, was told I would get a call back, and did not. I did this again on Jan. 3rd, Jan. 5th, and Jan. 6th and each time they told me I would get a call back, and not once did I.I had to reach out to my sales guy to get someone to talk to me. My issue is not the poor customer service, but that I went back to the dealer, met with Alex, who then told me I could not cancel the warranties I added because they "were integrated into the deal", and there was "nothing he could do". I was fine to accept poor customer service, but after being mislead and tricked into spending extra money, I cannot stress how I will be telling anyone who I hear is purchasing a car to avoid the Sam Leman name at all costs. A good initial experience has been ruined, and I will make it a point to never return any business sales or service here.

They sold me a branded title car that was totaled and bought at auction. Sold for 21k. DO NOT BUY FROM HERE THEY DONT CARE ABOUT YOU. Id rate 0 stars if I could.

Update 30 days later: Spoke too soon, car died on me twice before the 1st.No 31 point inspection here. Battery and electrical all messed up. I didn’t buy a car to start making payments and repairs at the same time. Friends don’t let friends buy from shady dealerships. Beware! Never ever again (Original) Carson was patient and attentive, made sure I knew how to remote start my new Chevy with my phone, fresh car wash & fill-up…it’s the little things that makes the VIP difference.

Helen, Bloomington Il Chevy store, is very professional and helpful. Car buying has changed in the past several years. My daughter test drove an equinox. The vehicle was very comfortable and had the equipment that was expected. My daughter and I purchased two Equinoxes that week. Very happy with the way Helen handled the sales aspect.

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I just bought a Hummer EV from them, they delivered it to Michigan and it came with all types of scratches and even a chipped windshield along with ducktape on the roof that was never disclosed to prior to me buying the vehicle… i sent them photos of all the problems and they haven’t done anything regarding it. Would never buy another car from them again.

Do not bring your vehicles here for service unless everything you're doing is under warranty. Their service department does not communicate with their service techs and customers need to chase down any information all to find out service has not even been started let alone communicated properly to the techs so your vehicle will have nothing done to it and you will still be asked to pay unless you raise hell. Find a good mom and pop mechanics shop who will actually take care of you.

zero stars. A matter of fact, I purchased a vehicle here about six months ago and prior to me even going there. I was in contact with the only girl who’s in there as a sales lady. I forgot her name made it very clear that I already had a loan with the bank. I just needed to come in and sign the paperwork and leave. I was talking with her back-and-forth for at least a day before I drove three hours from Chicago to come there Once I got there for some reason instead of having the paperwork ... Read More

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Google - Aug 22, 2025

zero stars. A matter of fact, I purchased a vehicle here about six months ago and prior to me even going there. I was in contact with the only girl who’s in there as a sales lady. I forgot her name made it very clear that I already had a loan with the bank. I just needed to come in and sign the paperwork and leave. I was talking with her back-and-forth for at least a day before I drove three hours from Chicago to come there Once I got there for some reason instead of having the paperwork ready I was just sitting around for about three hours being dodged around from one manager to the other manager to whoever else, and while I was sitting in there, I made it very clear that I do not want any loans taking out of my name because I already had a loan approved from my bank. I did not need any more Funds since I already had a trade-in. I’ve been nice to me while I was around the dealership waiting around wasting time for no reason. The finance guy went ahead and took out a loan under my name totally disregarded what I already told them on purpose because I guess the only way they get a commission is if they submit their own loan not when you come in with an already approved loan through your own bank Mind you I had discussed this with at least two managers the sales women while I was there as well and all three of them assured me that nothing will be taken out. No other loans will be submitted yet. I had no idea what I was just sitting there waiting for the finance person never called me into his office to discuss any loans to discuss anything else Until the time which for me to sign the paperwork which to my knowledge was only to sign the paperwork The Tuesday after I get a call from a bank asking me about a loan being taken out of my name, which was very odd. I did communicate communicated with the bank how come there’s a second loan it should only be one the one that I was already approved of, and I did myself not the dealer. The banker proceeded to explain to me that no there are two loans one that I did and then a secondary loan that the dealer applied for on their own while I was there with a completely different interest rates. To add insult to injury, I already explained to the dealership that I do not like to deal with loans because interest is a guest of our religion. I was trying to make this as small as possible, but for some reason they did not care about anything I said, and when I called to clarify with the bank, explain to me the following business day, literally was being dodged, left and right by everybody I could not believe it. Nobody gave me a call back. Everybody kept hanging up the phone, the people to answer the phone and Finance are rude as they can be like they did a complete 180 from when I was purchasing the vehicle to when I started having an issue with the loan this was something that they did. I never agreed to they basically took out a loan under my name and my Social Security without my approval for a simple commission Their attitude completely changed. Do not do any business here. I don’t know how they got this 4.7 star reviews, but I do believe that they put their own reviews or they pay someone to put fake reviews on here for them. Moving forward like three or four months or three months later I believe I wanted to get a city sticker while I was there. I asked the finance guy to print me the paperwork he said no we don’t print any paperwork now we just give you a flash drive tell me why this man gave me an empty flash drive. I found out after wanting to get the sales paper so I can get a sticker and come to find out the flash drive was empty. I called I had to call at least 10 times or more every single time not one person wanted to help me every single time people would hang up the phone because they would not give me The paperwork that I needed for my car in order for me to get my city sticker. This will have to be the worst customer service I’ve ever encountered. I came there already. I did not waste anybody’s time. I know what I wanted prior to me coming.